Downloads & Refunds
Download Policy
For all digital editions — including e-books, audiobooks, and PDF materials — your download link will appear immediately after purchase and will also be sent to your email.
Each link is unique and remains active for a limited time. We recommend saving your files securely once downloaded, as additional downloads may not be available after the link expires.
If you encounter any issues with your download (e.g. link not working, incomplete file, or missing attachment), please contact us at [your email] and include your order number. Our team will assist you promptly to ensure you receive your copy.
Digital products are optimized for reading across most devices (computers, tablets, and e-readers). Audiobook files are delivered in high-quality MP3 format.
Refund Policy
At Lux&Rosen, we take great care to ensure every product reaches you in perfect condition.
For printed books, refunds or replacements are available if your item arrives damaged or defective. Please notify us within 14 days of delivery at [your email], including a photo and brief description of the issue. Once we receive and inspect the returned item, we’ll offer a replacement or refund according to your preference.
Due to the nature of digital downloads, we cannot offer refunds once the file has been accessed or downloaded.
If your purchase was made in error or the download failed, please reach out — we’ll review each case individually and find the best solution.
Our goal is to make every reading experience seamless, transparent, and trustworthy — from your first click to the final page.